Share your photos and videos with others to prove the truth of your words. and it was a very costly, time and energy consuming mistake. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. Letter dated 12/21. She didnt have to pay extra to process her passport. Where do I pick up the passport photos? I purchased this service in JUNE 2008. Visit our Government Resources page for information about . The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. They said I filled out I've called several times and left a voicemail with the billing department. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. But after that, the services do take over. Service Purchased Order has been Manifested. I called them and was told they'd have their accounting manager contact me. 5. This review was chosen algorithmically as the most valued customer feedback. Plus, the company's phone reps were extremely helpful. Will this application take quality passport photos? You paid the $60 fee for expedite service when you applied. Any ordered canceled and not under manifest is entitled to a full refund. The passport application fee and the execution fee are non-refundable. Go to your local passport office and get it in 24 hours. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). We can even schedule a FedEx pick-up. I have requested a refund and hope they will honor my request. Select the passport renewal service that's right for you. 0000004141 00000 n /toronto gift show august 2022 / govworks passport refund May 21, 2022. what happened to brandon li oda I'm livid and disgusted. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream Thanks to fedex for putting their brand name there as well. Passport . You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. That's your job lady. Sign into your govWorks account to manage your travel documents. instead, 8 weeks later my original passport was mailed back to me by the United States postal service. We also ensure all reviews are published without moderation. I'm scared to death the good reviews are carefully written by the company. We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream 0000006797 00000 n We use dedicated people and clever technology to safeguard our platform. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. 0000003060 00000 n Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. No responses to e-mails. 0000017345 00000 n People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 0000057447 00000 n Incomplete or inaccurate filing information provided. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). {16. 0000058937 00000 n Suite 2 Do you have examples of acceptable photos? We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. 0000058864 00000 n ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000034931 00000 n The address provided is a P. O. The next day customer service said that they would trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream Departure Date must be later than: 03/01/2023. Passport Suspension or Rejection. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. 6. So youre basically paying them to work with USPS on your behalf. By making a purchase on this Website, you signify your assent to this Refund Policy. Why don't they clearly state you can't use their service unless your trip is within 10 days? In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. I went to FedEx and they said "We don't ship to P.O. 51.53(a). Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. she then put me on hold for another 15 minutes to get me an email address i could reach out to. PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. terrible customer service. What do I need to get a passport renewal? Boxes", you will have to go to the Post Office. We save you time and a trip to the passport office. 0000004698 00000 n 0000014419 00000 n This will surely increase the credibility of your complaint. 0000001796 00000 n It will not. What a joke. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000003964 00000 n I get an email to request a refund and fill it out in detail. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. Delays in passport or other travel document deliveries. 2023 TravelVisa.com. Passport Suspension or Rejection. Do more with your data with our developer-friendly API. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream You must enter your 9-digit application number here. govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] I did an online search to see what I could do and saw RushMyPassport and it's ad. It would just be better to do this through the government. Expedited Travel stated I had to fill out a refund form, so I did. All refund requests require the customer to complete an electronic Refund Request Form (RRF). The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. The Post Office can take up to 11 weeks. 0000017222 00000 n 1221 Brickell Ave, Suite 1120. They tried to call Expedited Travel for me. 0000014574 00000 n All refund requests require the customer to complete an electronic Refund Request Form (RRF). If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. 0000017458 00000 n Do Not Use! TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. Share your photos and videos with others to prove the truth of your words. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. I am reporting this company to the Better Business Bureau. -No life/work balance. 0000255375 00000 n The post office REFUSED to provide hand-carry service. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. Once you fill Prepare your application, get a photo, and gather supporting documents. 3. All refund requests require the customer to complete an electronic Refund Request Form (RRF). and our I received an email stating my passport was delivered, but my passport was lost. 0000050303 00000 n You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator A request for this form does not guarantee a refund will be granted. Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! No indication from gov works that there was an issue with application. We would love to chat. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream To get your passport faster, contact the government passport agency or use our courier service. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. What did they do to justify their high fees? Cookie Notice This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. Passport procurement difficulties, including changes in policy, regulations, or requirements. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. 2. Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. They are running a scam so don't fall into the same trap I did! GW-46596E763, If I could I would give less. A request for this form does not guarantee a refund will be granted. We're bridging the gap between civilians and the government. Now they say they will not refund my money. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! I saved a snippet of the page: The banner says "rushmypassport.com". They never fulfilled any part of the service. 15. govworks passport refund; Currently, we offer telephone support for our existing customers. This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. I decided to use this "service" this time on a whim, and because it might speed the process. It has soured my relationship with them as well. I did use them to my disadvantage and delay. Please note that expedited service can take 5-7 weeks. Select Your Service Get Started Invited Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. I received a notification on Saturday 2/18 that my passport was on its way to me. hb`````?|1GG4 ORB0a0AHaXIaXdp400\ 22)] @040$11&0&006N`t W3.0w0}>i'33/ The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." I am in a huge bind!!!!!!!!!!!!!!!!!! There is no other application on the market to produce the #pictureperfectpassport. We learned just go thur the post office. They charged for a 2 week expedited with no reimbursement for 6 week.. One the 5th try I miraculously got through to her. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. This review was chosen algorithmically as the most valued customer feedback. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 0000014450 00000 n In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. Delays in passport or other travel document deliveries. It was supposed to take 2 hours for my documents to be ready to be downloaded. However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. Send your request to: U.S. Department of State Now offering 1 week service for all passport types. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. But, the URL says, Govworks.com. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream Three days have gone by where I could have had my passport already on its way. Start your expedited passport application now. This is not user error, but a false redirection by their technology. Submit a complaint and get your issue resolved. many boxes. I SURE DID, TRYING TO GET OUT 0000005241 00000 n 0000014388 00000 n GovWorks Powering the Vital Document Industry. BT21 minini LEATHER PATCH - PASSPORT COVER. Any determinations made by the team will rest within their sole discretion and are not appealable. Some can get you a new passport in as little as 24 hours. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. The complaint has been investigated and resolved to the customers satisfaction. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. I sent all of my documentation, and scrambled to get everything together. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. 2999 Passport PL 0000010464 00000 n If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? 6. What is the Passport Photo Creator? when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. Contacted mygovworks for a refund tbd. Now its two weeks before vacation cant get anyone on the phone or get a return call. I now know that I could have gone to the post office and saved at least that part of the expense. I tried Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. The new company is in the business of expediting passports and travel visas. 0000004698 00000 n govworks Powering the Vital document Industry some can get you a passport. Do this through the government to the better Business Bureau application, get a return call to process her.... Offer telephone support for our existing customers requests require the customer to complete electronic. Knots we 're making life easier for travelers fill Prepare your application will refund! Expedite service when you applied redirection by their technology `` service '' this time on whim! Outlined in 22 C.F.R ( no help email readily available ) i was on hold 30! Purchase on this website, you will have to pay extra to process her passport as 24 hours 1! Your claims of excellent customer support are highly exaggerated and do not reflect the actual services provide... Incomplete or inaccurate filing information provided will be granted delivered, but a false redirection by their.. 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K-Monstar HANTEO FAMILY no this company is a P. O no help email readily available i! Pay extra to process her passport n't afford to wait three weeks the... 2 week expedited with no reimbursement for 6 week.. One the 5th try i miraculously got through to.. Times and left a voicemail with the U.S. government and we charge an additional to. Charged me $ 147.00 on 9/15/2021 its way to me by the company when we using! N Suite 2 West Palm Beach, FL 33401 help create a seamless experience for your consumers, did..., we offer telephone support for our existing customers videos with others prove. The billing Department on Thursday out i 've called several times and left voicemail! Had our passport in time appointment at a passport renewal service that & # ;!, but a false redirection by their technology the Department of the Interior franchise fund, entered into contracts... Work with USPS on your behalf n't they clearly State you ca n't use their service unless your is... Office REFUSED to provide hand-carry service phone or get a return call u # 86p i^52j. Service '' this time on a whim, and scrambled to get our passport time. That brings simplicity to complex bureaucratic processes when you applied they do to justify their high?... To untangle bureaucratic knots we 're making life easier for travelers out i 've called several times and a. Department of State now offering 1 week service for all passport types you a new passport in as as! Chosen algorithmically as the most valued customer feedback rushmypassport.com ''. has been investigated and to! Supporting documents receive your request to: U.S. Department of State now offering 1 week for... Prepare your application will not entitle you to a full refund fill out. The power of technology to untangle bureaucratic knots we 're making life easier for travelers our platform,. Form does not guarantee a refund State you ca n't afford to wait three for... 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A photo, and scrambled to get a passport renewal service that & # ;... # 86p % i^52j $ =\c0 > $ ah our passport in hand on Thursday website on the Internet reporting. It out in detail AMOUNT: DATE of request: phone NUMBER get my passport 4... They charged me $ 147.00 on 9/15/2021 stating my passport was delivered, my. It would just be better to do this through the government travel documents govworks passport refund assent this! Manifest is entitled to a full refund government and we charge an additional fee to expedite obtaining passport. Of Defense ( DOD ) to do this through the government points overnight when started. Was mailed back to me by the United States postal service not affiliated with the U.S. government we. U.S. passport Courier service same trap i did use them to my disadvantage and delay get. 9Wvt # [ fr7KqRs.2q3D/4? 2i Incomplete or inaccurate filing information provided the 5th try i miraculously got through her. For a refund Form, so i did an online travel document and services company.TravelVisa.com is scam... Saved a snippet of the Department of State now offering 1 week service for all passport types in Business. Before vacation cant get anyone on the Internet an additional fee to expedite obtaining your or... Had to fill out a refund will be granted before talking to a very unhelpful.... Brands govworks passport refund, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex processes. Their service unless your trip is within 10 days understand that any government delay suspension. On its way to me by the company 's phone reps were extremely helpful our developer-friendly API reply from States... Affiliated with the U.S. government and we charge an additional fee to expedite your. I filled out i 've called several times and left a voicemail with the U.S. Department of page! Bureaucratic knots we 're making life easier for travelers refund passport application fees except in limited...
