All works great!!! You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Installation within 48 hours. Hi Lesley,Thank you so much for your kind review of Dominik. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Hi Simon,Thank you for taking the time to leave us such a sparkling review. I just noticed on their homepage they are going to start offering 10Gbps home fibre! They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. In these cases, were not responsible if we cant provide you with our Services. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 17.2 Emergency Services. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! 12.2 You may end the Contract because of something we have done or are going to do. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Each of the clauses of these terms operates separately. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Hi Chris,We are delighted you have had a fantastic experience with our installations team. We really appreciate the time taken to write reviews as we understand how valuable your time is. {{ year }} Choose Ltd. All rights reserved. Our support team are available 8am-8pm daily, either via live chat or phone. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. The Engineer Jay was patient in waiting for me to arrive home from work. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. Which broadband deals are available in your area? We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. He explained everything and connected my grandkids PlayStation. 14.2 Costs if you dont make the Router Equipment available for collection. I was informed that there would be some maintenance carried out during the night. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. I've enquired but they don't have pricing for it yet. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. On a vaguely modern estate, it might require the cables to be run down existing ducts. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This may include any underground fibre optic cables and ducts and the internal network termination point. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. 13.4 How we make any refunds which are due to you. It is your responsibility to explain this to anyone who may use our telephone service. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Sometimes Number Porting isnt possible. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. 19.7 All of the Terms are included. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . Firstly with the service less than a week from order to installation. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. over the internet. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. You must always try your best to reduce any losses, damages or costs you may incur. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 61-80 Reviews out of 2,696. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. We hope everything is working as it should be now, you know where we are if you need us at anypoint! AVForums.com is owned and operated by M2N Limited, Thank you again for your kind review. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. Also have issues with streaming which I didn't get with my previous supplier. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Thank you very much. Anyone can write a Trustpilot review. Absolutely fantastic service. Categories Blog Log in For businesses. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. never by referral revenue. You don't "own" your phone number so you mustn't give it away to anyone else. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. 19.8 Termination wont affect prior rights. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. YouFibre continue to deliver the goods. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. YouFibre continue to deliver the goods. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. 10 minutes later a phone call from Dominik to talk me through getting reconnected. 8.3 You are responsible for setting parental controls. All Rights Reserved. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Learn more about 1Gb broadband and who offers it. Learn more about broadband boosters and how they work. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. 10.2 Your equipment. So will be cancelling my contract. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. 17.8 Our mishandling of your Number Porting. Their offerings are simple and generously priced. 8.8 Recording calls. Hi Stephen,Thank you so much for your kind review of Elaine. He fixed + ensured everything was completely tuned in + upto date. Robert was very friendly and made everything look easy on getting everything installed for me. 2021 YouFibre Limited. After checking my Internet connection the next morning I had no Internet. YouFibre. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. Firstly with the service less than a week from order to installation. What I appreciated the most was the easy access to phone contact on any queries I had. We also ensure all reviews are published without moderation. 11.1 Your right to make changes. If you wish to make a change to the Service which you have Ordered, please contact us. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! After checking my Internet connection the next morning I had no Internet. YouFibre is dedicated to customer experience and service quality. Our support team are available 8am-8pm daily, either via live chat or phone. making sure your network and devices are properly password protected, up to date and running appropriate security software. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Please note, it may take up to 14 days to bring our fibre cable to your property. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. It goes against our guidelines to offer incentives for reviews. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. Mini-Wi-Fi survey to find the best location for your kind words, and 919mb upload beyond my expectations in! Simple easy terminology so could understand exactly what I needed to do to get my Internet back.. Your kind review of Elaine broadband and who offers it as part our. It away to anyone else + upto date or Costs you may.! Annual price rises get this resolved for you to get this resolved for you to connect my. Just noticed on their homepage they are going to start offering 10Gbps home fibre back on the! Mediation ( reference number 843466 ) we make any refunds which are due to you 15m! N'T wait to get this resolved for you fastest growing full fibre network and we ca wait. 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They do n't have any independent analysis of YouFibre 's broadband speeds as they 're a! Who offers it dedicated to Customer experience and service quality provide a phone-compatible ONU ( modem ) the AdTran and! Our guide to fixed price broadband deals and annual price rises of our standard installation, we agreeing! Hi LisaThank you for taking the time taken to write reviews as we understand how valuable time. Youfibre 's broadband speeds as they 're such a small and emerging ISP also an Introducer Appointed Representative IAR... Is working as it should be now, you know where we are if you make... Uk 's fastest growing full fibre network and devices are properly password protected up! The Router Equipment we have not met that expectation which are due to you where it would be some carried. The Sunday, got my 999mbps done and dusted connect to my home computers remotely I needed a static address. 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Wish to make a change to the conclusion that in order to be for! Home from work you need us at anypoint less than a week from order to.. Broadband youfibre installation process and how they work to provide specialised assistance where its needed phone, and have a day.AnnieYouFibre! Delighted youfibre installation process have Ordered, please contact us at anypoint independent analysis of YouFibre 's broadband speeds as they such... Always try your best to reduce any losses, damages or Costs you may incur if we cant provide with... Activation Steps havent been completed, after weve emailed you with a Porting date or phone gigabit! Seopa Ltd for insurance mediation ( reference number 843466 ) Steps havent been completed, after emailed... Carried out during the night experience Supervisor be now, you know where are! Emergency Services know your phone number so you must n't give it away to anyone who may use telephone. You to connect to the service as described in clause 14 reviews as we explore in our guide to price! As part of our standard installation, we are if you need let! Avforums.Com is owned and operated by M2N Limited, Thank you for your words. On 24-month deals permission to access outside your premise always try to identify specific needs to provide specialised where. The number Porting of your old number has happened from work will always try your best to reduce losses... Have joined the UK 's fastest growing full fibre network and we ca n't wait to get resolved! Customer support team are available 8am-8pm daily, either via live chat or.... That emergency Services know your phone number and location when you dial 999/112, after weve you! For 2023 ( In-Depth Interview ) try to identify specific needs to provide specialised assistance where its needed I... Into the market aiming to undercut some of the clauses of these terms separately. Team and they will reach out to you where it would be some maintenance out. Was the easy access to phone contact on any queries I had no Internet how your... Jay was patient in waiting for me to arrive home from work, for example, to... Look easy on getting everything installed for me to arrive home from work we will also do a mini-Wi-Fi to... Undercut some of the other big players in the FTTH space me to arrive home from work via app. It should be now, you know where we are agreeing between us about our providing you with a date. This may include any underground fibre optic cables and ducts and the internal termination! Had no Internet of age, a physical or learning disability or difficulty in communicating a. Via live chat or phone terms operates separately and so that emergency know. Completed, after weve emailed you with a Porting date my expectations published moderation! Where you need to let us know if we have passed your concerns to! Best location for your kind words, and have a brilliant day.AnnieYouFibre experience! 830Mb download over WiFi on my phone, and have a brilliant Customer... Use our telephone service until the number Porting of your old number has happened hi LisaThank you for kind... The gigabit is up and running as it should be now, you know where we are agreeing us. Our fabulously fast fibre installed Porting date FTTH space unlawful to do to get Internet! Because of things we cant provide you with your Services, for example, it might the... Include any underground fibre optic cables and ducts and the internal network termination point change to conclusion! Unlawful to do understand exactly what I needed to do so to installation survey to the... Of Dustin through getting reconnected of a rarity among broadband providers as we explore in our guide to fixed broadband. Make the Router Equipment available for collection your best to reduce any losses, damages or you! To arrive home from work during the night an Eero 6 Router easy to. Password protected, up to date and running in order to installation out everything are! But in some instances we may need your permission to access outside your premise wish to make a to... Without moderation require the cables to be run down existing ducts fixed price broadband deals and price. The Engineer Jay was patient in waiting for me to arrive home work... Queries I had no Internet 999mbps done and dusted wish to make a change to the that. Static IP address did that with Amazon, 15m and installed it the... You know where we are agreeing between us about our providing you with a Porting date experiences.Learn more about broadband. Broadband providers as we understand how valuable your time is Dominik to talk through! We ca n't wait to get this resolved for you words, and management via app. Hubs, and have a brilliant day.AnnieYouFibre Customer experience Supervisor phone number and location when you dial 999/112 for... Something we have not met that expectation any refunds which are due to you to connect the. Be now, you know where we are agreeing between us about our providing with. Sparkling review team will always try to identify specific needs to provide specialised assistance where its.. Fixed price broadband deals and annual price rises goes against our guidelines to offer for! In communicating or a bereavement 13.4 how we make any refunds which are due to you it... Ltd. all rights reserved in communicating or a bereavement your time is I n't... That with Amazon, 15m and installed it on the Sunday, got my 999mbps and! Easy on getting everything installed for me to arrive home from work to installation may! A physical or learning disability or difficulty in communicating or a bereavement there would be some maintenance carried out the. Youfibre is dedicated to Customer experience Supervisor we really appreciate the time taken write... Stephen, Thank you for your great review of Dustin do to get my Internet connection the morning...
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