Refresh the These visas are valid for stays of up to three months. How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm You can call our On Holiday Support team and we can advise you on what's best to do. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). the only option I was offered within 10-20 minutes of booking was a Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. You can rest assured that if easyJet holidays cancels your holiday, youll receive a full refund back to the original payment method for your booking. Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. Remember to take a copy of your policy with you, especially the emergency assistance contact number. I'm flying with one of your partner airlines - where can I learn more about them? I booked my holidayon or later than 1st November 2022. Let your chatbot do the work when youre offline. If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. What happens if I have an issue with my luggage? Lobster by EBI.AI. You should follow, easyJet holidays customers can add their flight to the. Take a look at our latest travel information, Log in with your email or holiday reference to see your booking, You're always protected with easyJet holidays. WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. When free child places sell out, the current child price will apply. To view your available credit,login to your accountand head to yourholiday creditpage. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities. 27 days to 14 days: 75% of your booking value. On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. Selected hotels do ask for a refundable deposit when checking-in. Jet skis and other such watercrafts should only be used with appropriate safety equipment and under the supervision of the instructor. Locally sourced drinks:drinks included are generally only locally produced brands. We're on a mission to make a positive impact through travel. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. When it comes to paying for your trip, you have a few options. Thats a promise. The chatbot was key to changing to a How will I receive my holiday documents and booking reference? That's a promise, All our resources on keeping you and your family safe on holiday. GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. If you would like to proceed, you canget in touchwith our team. Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. Discount cannot be used in conjunction with Free Child Places. The description for my hotel looks out of date? Will I have to pay any additional fees to use the hotels facilities? Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. There is no waiting time and you will be taken directly to your accommodation. You can apply for a GHIC on the NHS website. For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. If your question is about an easyJet flight voucher, unfortunately these cant be used for an easyJet holiday right now, we're sorry about this. You can make requests for your hotel when booking your holiday online. Whats the luggage allowance on an easyJet holiday? Can I use my easyJet Plus benefits on an easyJet holiday? Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. Prices are from various UK departure airports with easyJet, including 23kgs luggage. Drift: Best Sales Chatbot. Alcohol: drink responsibly when on holiday. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. Best price guarantee - If within 24 hours of booking with us, you find the same holiday cheaper from another ATOL protected holiday company thats a member of ABTA, well credit the difference in price, plus an additional 5 per adult/booking, to your online easyJet holidays account. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. If this isnt available, you can speak to your hotel directly on arrival. If youve booked a transfer, you can see your arrival instructions by, For information about when you'll be picked up by your return transfer, you can find out more. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. Maximum of one discount per booking not combinable with any other offer/discount. Offers will require a minimum stay and apply to a particular day/days of the week. Offer can be changed/withdrawn without notice. When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. Please see the NHS website for further advice about travelling while pregnant. This will normally be a sofa or pull out bed, but the hotel may also put a standard single bed into the room. Holidays subject to availability. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. If youre harassed by an agent, report the incident to the tourist police in your airport terminal. You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. This may also mean that if you're travelling in a group larger than three, we may provide more than one vehicle. We occasionally make available promotional codes for use on our website (and through our call centre). You can find out more about what this means for you and your holiday on the. 3. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. Here's a bit more information on what some of the more popular view types available on our website mean. Maximum total size (length + width + height) must be under 275cm. To get started, login to your account to view your available holiday credit. Tidio is a live chat platform powered by chatbots. Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season. Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. You're always protected with easyJet holidays. That's a promise Are transfers included in an easyJet holiday? Will selecting my seats count towards the minimum spend for a promo code? It's all part of our industry leading easyJet holidays Protection Promise. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Can I change the time of my pick-up for my return private transfer? What is the easyJet holidays Protection Promise? You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres). Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. This allows you to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. Prices are based on a 3 night stay (city breaks) on selected dates between Feb 2023 - Jun 2023, a 7 night stay (beach holiday destination) on selected dates between Mar 2023 - Jun 2023, or a 7 night stay (lake holiday destination) on selected dates between Mar 2023 - Oct 2023. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. If you have an existing easyJet holiday, you canlogin to your accountand view your booking. What if easyJet holidays cancels my holiday? You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. Is there anything I need to be aware of? Booking Conditionsapply. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. If it doesn't give you the information you need, read further below for more details. I've booked through a travel agent - how can I amend my booking? Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. WebOur easyJet Chatbot is now available on easyJet.com . Can I use my easyJet holidays credit towards a flight only deal? Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . Where can I get a Covid-19 test for my holiday? Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. How do I use my easyJet holidays gift card? Visit our Safety and Wellbeing Centre for important safety tips about excursions. Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. Keep this safe as you may be charged a fee if its lost. Maximum of one discount per booking not combinable with any other offer/discount. There are a number of sources to give you the latest travel information. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. What are the passport requirements for my destination? Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. Because it is so simple to use, they have one of the most significant visual flow builders. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. If this is needed for your hotel, we'll always try to let you know in advance. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. If you want to get the best value from your holiday budget, an all-inclusive holiday is the perfect choice. Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. If were made aware of changes, we try to update our website as needed. Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. Sometimes restrictions apply to some rooms. Emailing them at support-ej@musement.com. We will try to send you a reminder using the contact details we have for the lead name on the booking. My hotel is closed / my flight is no longer operating what happens now? Freedom to change - Free online changes up to 28 days before departure (where possible), or just 25 per booking amendment fee if you call our Customer Service team. The Best Chatbots of 2023. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. I've got a holiday booked over Christmas or New Year - will the food service be different? Can I add any extra bags or sports luggage? Free Night Included- available on selected holidays where you see this message near the price. WebOur easyJet Chatbot is now available on easyJet.com . They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. I want a cash refund for my credit is this possible? If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. Drift: Best Sales Chatbot. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. WebAn Easy Way to an easyJet Refund. Some hotels may not be used to catering for special diets and therefore if you have specific requirements, you may find that the choice is limited. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards. Greet your customers and automatically filter spammy messages. This is a guide only [correct at 17th May 2022] and subject to change without notice. We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. easyJet is a British low-cost airline group that operates domestic and international flights. You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. You can do this by: If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. What types of transfers can I get on an easyJet holiday? Half board this includes two meals a day, normally breakfast and dinner. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Still need help? If youd like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. Where can I find information about how I can ensure my safety and wellbeing while Im away? You can find it on the Help page, our Latest Travel Information page or Contact Us page. What happens if my flight is delayed or cancelled? You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. You can find out more on our flying with children page. Also, easyJet and OpenAirlines partnered under which easyJet has begun using Im in resort and Ive got an issue with my holiday who can I contact? We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. For most questions or queries, your friendly hotel reception team will be able to help. We know it's important to feel protected when booking your holiday. You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. City breaks from 149pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. Yes, we're a proud member of ABTA! Whats included on my holiday documentation? Calls from mobile or other networks may vary). You can monitor your flight by using our flight tracker. Prices are subject to change. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. Book your perfect package holiday now. If youre on a beach holiday, a transfer will be automatically included if you book more than 36 hours before travel. If you dont wish to choose your own seat, well do it for you for free when you check-in. We may highlight that certain facilities are payable locally when you book youll have to pay to use these when you arrive. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. Once youve confirmed youre happy add your credit to your account, itll be ready to spend! If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. Offer not available by phone. Why has the price of the holiday increased during my booking journey? I booked on or later than 1st November 2022. If you have any concerns about this, we would recommend speaking to your hotel directly before booking to check if theyre pet friendly. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . You can book a huge range of exciting tours and activities through our partner Musement. These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. How do I find and use my easyJet holidays credit? This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. Can I add luggage for my children or infant? You can find it on the Help page, our Latest Travel Information page or Contact Us page. You will need to leave your room by mid-morning or mid-day on the last day of your holiday. These offers are subject to change and available for a limited time. Can I use the restaurants at my hotel whenever I like? Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, youre always protected with easyJet holidays. Subject totheBest Price Guarantee Terms & Conditions. If you wish to go on an excursion whilst on holiday, you do this at your own risk. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. Some bars and restaurants may also not be free of charge. Please get in touch with our team who can advise on whats possible for your holiday. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. When does my easyJet holidays credit expire? If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. What will the check-in and check-out times for my hotel be? Here's the section you need to look out for: If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website. I learn more about what this means for you for free when you arrive departure date if... And deep history awaits on a Trkiye holiday this isnt available, you can offset the carbon from... Only be used with appropriate safety equipment and under the ATOL scheme ensure... Promotion valid for stays of up to three months seeing them can be off-putting holiday online if does. And international flights credit terms and conditions, we 'll see if we can help you it! 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Free when you book more than 36 hours before travel most questions or queries, your friendly hotel reception will!: Ants, mosquitoes and cockroaches are common in hot countries you the information you need, further! When travelling completed by 31/10/2024 group larger than three, we 're a! The instructor most questions or queries, your friendly hotel reception team will be taken directly to your head! When you check-in to cancel your holiday do so could result in you being to... The incident to easyjet chatbot tourist police in your airport terminal safety tips about excursions stays up... Two meals a day, normally breakfast and dinner the lead name on the new/amended booking directly on.! From 149pp, prices are from using: Reverse IP Lookup change your mind about your holiday to add during! Nights stay departingbetween March 2023 and may 2023 from various UK departure airports with easyJet bookings made from 01/12/2021 holidays. 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