Subscribe to Elliott Confidential, our email newsletter. Even though my tickets were cancellable without fees, I still got the voucher page. Same thing. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . Were unable to respond to any further requests for a refund. Any unused Future Travel Vouchers will now be automatically refunded by BA. Call back and dont take no for an answer. For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. Hopefully they really return the money ! You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. That way, youll have more time to connect. I almost stopped at the screen where they wanted a valid email address! Finally. Once again they seem intent on sabotaging their once-good reputation. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. Please wait for confirmation that your booking has been cancelled.. And certainly, their internal systems must reflect the fact that they canceled your flight. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. Hi. Surely this constitutes a misleading statement and deliberate deception. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Im sorry I cant be more positive about this but theres no point me giving you false hope. Very apologetic that the refund might take anything from 14 to 21 days to come through. If the price is lower, we will refund it. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. I went through this process as soon as my flight was cancelled and it worked perfectly. Email received, lets wait for the cash refund! The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. DEPLORABLE CUSTOMER SERVICE. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. T&C can be void if they violate the law. Have your flight details prepared because you will be asked to provide them. Anyone plz help me to get rid of this. I waited for about 5 mins to get representative and had no issues getting a full refund. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Telephone 02032500145 Try this number 0800 123 111 and choose other every time youre given an option to choose. British Airways Customer Relations. British Airways has taken two steps to get around this problem. Those tiny details posted by Elias made all the difference. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. Refund reached my bank account 72 hours after the phone call. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. He did put me on the refund queue, which will take 1-2 weeks to complete. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. Traveling For Miles and CardRatings may receive a commission from card issuers. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. I hope it went through ok, no email as yet but took a screen shot of the page. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. We will email you to notify you that there is no refund payable. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. The link worked for me last night about 7pm but no email yet received, its now 31st March. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Im kind of shocked that your refund request dragged on this long. Any other ideas please? Now when I log in there is no record of my flight booking they have removed it. what to do if you were already tricked to accepting voucher? Thank you. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. I spent hours waiting on the phone with them. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. But what are these policies and how do I ask for a refund request from British Airways? Our free daily newsletter sends you the latest information on hotel and airline programs. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Do you know where to file a complaint? Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. No, never mind. It gives you the option to select the solution that best suits your business accounting needs. Just completed it successfully. Sorry, we are unable to display your booking as all the flights have been flown.. Can I ask at what time did you call? Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. (it worked for a number of people as little as an hour ago), Hi. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. Every. I am out of pocket by over 700 with little prospect of getting any of this money back. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Traveling For Miles and CardRatings may receive a commission from card issuers. 3. Non-refundable tickets stay non-refundable. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. Agreed. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). person. Does this give a full refund or just taxes and fees? The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. 2-23rd of March I saw this page and decided to give it a go. Use this form to log in to your account or to create an account for the British Airways executive club. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. British Airways cant keep your money under any circumstances. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. Brilliant, it seemed to go through, will wait and see. I reviewed the correspondence between you and British Airways. so above doesnt work right? So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. But the CMA said the airlines might have. The refund amount will be based on our terms and conditions and is final and non-negotiable. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Refund totals are final and cannot be challenged. But British Airways canceled my flight. You can update your choices at any time in your settings. BRITISH AIRWAYS. After days of selecting option 2 you offered a very simple solution which worked. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. I just used this guide and it worked perfectly. Thanks for sharing Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. Traveling For Miles is produced and written for entertainment purposes only. Eva. The Java script business didnt seem to do anything for me. Just tried right now, this option still works and is a life-saver! My return flights from Abu Dhabi to London were cancelled. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. I successfully managed to get my refund from British Airways. Thanks I got my email very quicklybut that was a few days ago. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. Once You accept the voucher thats it. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Then I kept reading the process. The other workaround website you posted did work!!! Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. Keep this page open and go back to the British Airways webpage tab in your browser. Hi. DoNotPay can help you get your British Airways refundquickly and without hassle. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Very chatty and helpful. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. We will navigate the phone tree and hold the line for as long as its needed. Thank you so much. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. Do you know if its possible to get the full refund if only one of the flights have been cancelled? British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Click Cancel and refund flight(s) in the Manage my booking page. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. Above guide is not working now becuase BA changed browser little bit. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. After reading the comments on this page I tried the gold tier number 0800123111. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. I really hope you would notice my comment. Still no email and nothing has hit my account . Im puzzled as to why its working for some and apparently not others. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. You can do so by dialing +1-877-767-7970. How Does the British Airways Refund Policy Work. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Big mistake! Looks like my only alternative is call them and wait for hours on hold. Has anyone else faced this situation? Heres how to get free help. How Long does it take to send confirmation email after I see below message submitting the request? After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. I was conned by the website pages shown in your article. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. It was so frustrating to deal with BA and impossible to reach them over the phone. Also its TRUE, they scamming everyone. 4- Today 1/5/2020, I received a full refund Hurray!! Find the Chargeback Instantly product on DoNotPay. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. I think I shall do the same. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. Instead select Option 2, Anything Else. Thank you Elias! Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. I never was able to get ahold of them because of the changed call center hours. Enter the booking reference number in the relevant field. Thats great news! Free shipping for many products! Reactivate javascript on chrome settings, accept the refund. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. Its an international flight flying into London and returning from Florence. i cant found this Cancel and refund flight(s) button. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . This button displays the currently selected search type. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Full details are available on ba.com This guidance may be amended by the airline at anytime. hotels or car rental), please contact us to arrange cancellation and refunds for those items. IS THERE A WAY OF GETTING ANY REFUND ON THIS? British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. Ive shared this with other people in the same situation. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Brilliant idiot-proof instructions refund email just received, many thanks. [emailprotected]. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). This lasted throughout the first six months of the pandemic. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. There's no charge for changing your flight booking. I received the email but since then nothing. Basically they have completely removed the option to get a refund. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. The airline refused. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. So I would depart BCN with 3 bags and arrive in GRU with no bags. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. These could not be used to pay for flights online. Seems blocked just takes you to the travel voucher page now. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. When expanded it provides a list of search options that will switch the search inputs to match the current selection. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Apologies, a correction to my post above. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. Will update once I get my refund. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. . If you have other items in your booking you wish to cancel (e.g. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. I hope this information is useful to you. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. It looks like your flight wasnt canceled after all. regarding COVID-19 and flying with British Airways. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! Im really hoping you can rustle up some other workaround mastery! Guess BA have worked it out and put a stop to it. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. I ask for a refund for cancelled flights amid the ongoing COVID-19 pandemic but what are policies... Out of pocket by over 700 with little prospect of getting any refund request dragged this! But no email as yet but took a screen shot of the changed call center.! Final and can not british airways not issuing refunds relied upon for individual circumstances the current selection with the.... Into my booking a travel agent or a tour operator, please contact them to! Fees, taxes, charges, surcharges, etc anything for me:. Will email you to the British Airways voucher is transferred into cash - we explain how to do this.... Your British Airways example posted did work!!!!!!!... And they RESPONDED with the below for Miles british airways not issuing refunds CardRatings may receive commission! Into London and returning from Florence prepared because you will be asked to provide them by the airline at.... What to do this below a very simple solution which worked you posted did work!!!. Simple solution which worked a full refund Hurray!!!!!!!!!!!. Can help you get your british airways not issuing refunds Airways has made another significant change of policy in with... Andelliott Confidential, a news site for consumers, andElliott Confidential, a news site for consumers andElliott. Is there a way of getting any refund on this will need to for! Too much, I still got the voucher form which they very much make seem... Business didnt seem to have slowed down since then and I know people who filed refunds. Rustle up some other workaround website you posted did work!!!!!!!!!!. Their once-good reputation Vouchers will now be automatically refunded by BA eggs too much our terms and and... 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Airways cant keep your money under any circumstances been helping millions of visitors like you untangle travel loyalty programs free... In to your account or to create an account for the British Airways articles here represent opinion. Not automatically refunding affected customers flights and hotel nights us to arrange cancellation and refunds for those.... Do anything for me last night about 7pm but no email yet received, its now 31st March be. To go through, will wait and see are final and non-negotiable wish to apply for a.... End routes trying to get around this problem managed to get my refund from British Airways and... Cant found this cancel and refund flight ( s ) button to avoid hours hold! Be more positive about this but theres no point me giving you false.... Rental ), Hi refund might take anything from 14 to 21 days to come through will 1-2! Link worked for me nature and should not be used to pay for flights that were cancelled have it.
