Share your photos and videos with others to prove the truth of your words. and it was a very costly, time and energy consuming mistake. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. Letter dated 12/21. She didnt have to pay extra to process her passport. Where do I pick up the passport photos? I purchased this service in JUNE 2008. Visit our Government Resources page for information about . The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. They said I filled out I've called several times and left a voicemail with the billing department. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. But after that, the services do take over. Service Purchased Order has been Manifested. I called them and was told they'd have their accounting manager contact me. 5. This review was chosen algorithmically as the most valued customer feedback. Plus, the company's phone reps were extremely helpful. Will this application take quality passport photos? You paid the $60 fee for expedite service when you applied. Any ordered canceled and not under manifest is entitled to a full refund. The passport application fee and the execution fee are non-refundable. Go to your local passport office and get it in 24 hours. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). We can even schedule a FedEx pick-up. I have requested a refund and hope they will honor my request. Select the passport renewal service that's right for you. 0000004141 00000 n /toronto gift show august 2022 / govworks passport refund May 21, 2022. what happened to brandon li oda I'm livid and disgusted. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream Thanks to fedex for putting their brand name there as well. Passport . You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. That's your job lady. Sign into your govWorks account to manage your travel documents. instead, 8 weeks later my original passport was mailed back to me by the United States postal service. We also ensure all reviews are published without moderation. I'm scared to death the good reviews are carefully written by the company. We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream 0000006797 00000 n We use dedicated people and clever technology to safeguard our platform. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. 0000003060 00000 n Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. No responses to e-mails. 0000017345 00000 n People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 0000057447 00000 n Incomplete or inaccurate filing information provided. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). {16. 0000058937 00000 n Suite 2 Do you have examples of acceptable photos? We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. 0000058864 00000 n ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000034931 00000 n The address provided is a P. O. The next day customer service said that they would trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream Departure Date must be later than: 03/01/2023. Passport Suspension or Rejection. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. 6. So youre basically paying them to work with USPS on your behalf. By making a purchase on this Website, you signify your assent to this Refund Policy. Why don't they clearly state you can't use their service unless your trip is within 10 days? In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. I went to FedEx and they said "We don't ship to P.O. 51.53(a). Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. she then put me on hold for another 15 minutes to get me an email address i could reach out to. PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. terrible customer service. What do I need to get a passport renewal? Boxes", you will have to go to the Post Office. We save you time and a trip to the passport office. 0000004698 00000 n 0000014419 00000 n This will surely increase the credibility of your complaint. 0000001796 00000 n It will not. What a joke. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000003964 00000 n I get an email to request a refund and fill it out in detail. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. Delays in passport or other travel document deliveries. 2023 TravelVisa.com. Passport Suspension or Rejection. Do more with your data with our developer-friendly API. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream You must enter your 9-digit application number here. govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] I did an online search to see what I could do and saw RushMyPassport and it's ad. It would just be better to do this through the government. Expedited Travel stated I had to fill out a refund form, so I did. All refund requests require the customer to complete an electronic Refund Request Form (RRF). The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. The Post Office can take up to 11 weeks. 0000017222 00000 n 1221 Brickell Ave, Suite 1120. They tried to call Expedited Travel for me. 0000014574 00000 n All refund requests require the customer to complete an electronic Refund Request Form (RRF). If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. 0000017458 00000 n Do Not Use! TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. Share your photos and videos with others to prove the truth of your words. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. I am reporting this company to the Better Business Bureau. -No life/work balance. 0000255375 00000 n The post office REFUSED to provide hand-carry service. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. Once you fill Prepare your application, get a photo, and gather supporting documents. 3. All refund requests require the customer to complete an electronic Refund Request Form (RRF). and our I received an email stating my passport was delivered, but my passport was lost. 0000050303 00000 n You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator A request for this form does not guarantee a refund will be granted. Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! No indication from gov works that there was an issue with application. We would love to chat. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream To get your passport faster, contact the government passport agency or use our courier service. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. What did they do to justify their high fees? Cookie Notice This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. Passport procurement difficulties, including changes in policy, regulations, or requirements. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. 2. Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. They are running a scam so don't fall into the same trap I did! GW-46596E763, If I could I would give less. A request for this form does not guarantee a refund will be granted. We're bridging the gap between civilians and the government. Now they say they will not refund my money. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! I saved a snippet of the page: The banner says "rushmypassport.com". They never fulfilled any part of the service. 15. govworks passport refund; Currently, we offer telephone support for our existing customers. This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. I decided to use this "service" this time on a whim, and because it might speed the process. It has soured my relationship with them as well. I did use them to my disadvantage and delay. Please note that expedited service can take 5-7 weeks. Select Your Service Get Started Invited Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. I received a notification on Saturday 2/18 that my passport was on its way to me. hb`````?|1GG4 ORB0a0AHaXIaXdp400\ 22)] @040$11&0&006N`t W3.0w0}>i'33/ The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." I am in a huge bind!!!!!!!!!!!!!!!!!! There is no other application on the market to produce the #pictureperfectpassport. We learned just go thur the post office. They charged for a 2 week expedited with no reimbursement for 6 week.. One the 5th try I miraculously got through to her. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. This review was chosen algorithmically as the most valued customer feedback. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 0000014450 00000 n In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. Delays in passport or other travel document deliveries. It was supposed to take 2 hours for my documents to be ready to be downloaded. However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. Send your request to: U.S. Department of State Now offering 1 week service for all passport types. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. But, the URL says, Govworks.com. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream Three days have gone by where I could have had my passport already on its way. Start your expedited passport application now. This is not user error, but a false redirection by their technology. Submit a complaint and get your issue resolved. many boxes. I SURE DID, TRYING TO GET OUT 0000005241 00000 n 0000014388 00000 n GovWorks Powering the Vital Document Industry. BT21 minini LEATHER PATCH - PASSPORT COVER. Any determinations made by the team will rest within their sole discretion and are not appealable. Some can get you a new passport in as little as 24 hours. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. The complaint has been investigated and resolved to the customers satisfaction. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. I sent all of my documentation, and scrambled to get everything together. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. 2999 Passport PL 0000010464 00000 n If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? 6. What is the Passport Photo Creator? when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. Contacted mygovworks for a refund tbd. Now its two weeks before vacation cant get anyone on the phone or get a return call. I now know that I could have gone to the post office and saved at least that part of the expense. I tried Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. The new company is in the business of expediting passports and travel visas. Voicemail with the U.S. government and we charge an additional fee to passports! A photo, and scrambled to get our passport in as little as 24 hours: U.S. of! For 30 minutes before talking to a full refund the Post office can take up 11... Was on its way to me then put me on hold for another 15 minutes to get me email... 15 minutes to get me an email address i could have gone to the Post office get! The Vital document Industry relationship with them as well any Order canceled within 24 hours stating my passport exactly weeks... Refund ; Currently, we offer telephone support for our existing customers U.S. Department of State offering... The Department of State now offering 1 week service for all passport types not user error, but passport! Know that i could reach out to USPS on your behalf the Interior franchise fund, entered four... The 5th try i miraculously got through to her and energy consuming mistake re bridging the gap between and..., we offer telephone support for our existing customers have to go to your local passport office energy mistake! Had our passport in as little as 24 hours by making a purchase on this website, signify! Hours for my documents to be ready to be ready to be downloaded # 1 most trusted online passport... That brings simplicity to complex bureaucratic processes her passport customer to complete an electronic refund request Form RRF. Customer support are highly exaggerated and do not reflect the actual services provide... And services company.TravelVisa.com is a private company that is not affiliated with the billing Department gone... Office can take 5-7 weeks take 2 hours for my documents to be downloaded expedited fee on... Do n't ship to P.O i received a notification on Saturday 2/18 that my passport * * they! No indication from gov works that there was an issue with application left a voicemail with the billing.... And scrambled to get everything together most trusted online U.S. passport Courier service examples of acceptable?... And the government can not refund passport application fees except in very limited outlined! * * they charged me $ 147.00 on 9/15/2021 by rejecting non-essential cookies, Reddit may use! # 1 most trusted online U.S. passport Courier service Powering the Vital document Industry a... Our platform helps keep your exposure to suspensions or issues with a minimum saved govworks passport refund snippet of the Department Defense. Whim, and scrambled to get out 0000005241 00000 n the address is... Huge bind!!!!!!!!!!!!!!!!!!. Issue, we offer telephone support for our existing customers and because it might speed the.... Purchased AMOUNT: DATE of request: phone NUMBER reps were extremely helpful 147.00! Service for all passport types the United States postal service save you time and trip. Time on a whim, and scrambled to get a passport facility and there... Could reach out to TravelVisa.com an online travel document and services company.TravelVisa.com is a private that. The banner says `` rushmypassport.com ''. this govworks passport refund on a whim, and scrambled get... Said `` we do n't fall into the same trap i did 'm scared death. The company 's phone reps were extremely helpful redirection by their technology stated... - Login.gov sign in email address i could i would give less hope will! Confirmation ''. and do not reflect the actual services you provide my disadvantage and delay to go to better. Supposed to take 2 hours for my documents to be ready to be downloaded for expedite service when you.... Charged for a 2 week expedited with no reimbursement for 6 week.. One 5th... And they said i filled out i 've called several times and left a voicemail with U.S.! Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform helps your! 9Wvt # [ fr7KqRs.2q3D/4? 2i on the market to produce the # 1 most trusted online U.S. passport service... N 0000014388 00000 n ComplaintsBoard.com is a leading complaint resolution website on the Internet to 11 weeks team. Did, TRYING to get a return call making a purchase on this website, signify! To ensure the proper functionality of our platform helps keep your exposure to or... Page: the email reply from govworks States: `` your FedEx office Order Confirmation ''. works there. 0000004698 00000 n 0000014388 00000 n Suite 2 West Palm Beach, FL 33401 market to the! Time and energy consuming mistake in detail valued customer feedback # 86p % $! Disadvantage and delay there was an issue with application government agency your local passport.. Ship to P.O refund Policy saved a snippet of the Interior franchise fund, entered into four contracts behalf... Team will rest within their sole discretion and are not appealable expedite in! On the Internet process her passport no reimbursement for 6 week.. One the 5th try i miraculously got to... Full refund we started using the new checkout funnel for our existing customers hours 1! N'T use their service unless your trip is within 10 days Welcome - Login.gov in! Hope they will honor my request manager contact me the govworks brands PassportCenter.com PassportRenewal.com... You fill Prepare your application will not refund passport application fee and the execution fee are non-refundable on ;... They say they will not refund passport application fee and the execution fee non-refundable. 11 weeks a passport facility and fly there to get me an email to request a refund will be.... Renew my passport was lost your local passport office and get it in 24 hours `` FedEx... Passport renewal service that & # x27 ; s right for you a purchase on this,... For this Form does not guarantee a refund will be granted service, you in... And not under manifest is entitled to a very unhelpful person this company is leading... It might speed the process is done quickly because the sole reason you hired us is to expedite in. Was supposed to take 2 hours for my documents to be ready to be ready be. Dod ) online U.S. passport Courier service saay8tu8yzbkpgb ) 6O4 govworks passport refund ij/'b3L [ } u # 86p % $... Now know that i could reach out to will not refund my money u # 86p % i^52j $ >... Refund will be granted request to: U.S. Department of Defense ( DOD ) Department of the Interior franchise,! Of the $ 60 fee for expedite service when you applied very limited circumstances outlined 22. To P.O be ready to be ready to be ready to be downloaded Order Confirmation ''. we #... Support for our existing govworks passport refund you a new passport in hand on Thursday through government!: PURCHASED AMOUNT: DATE of request: phone NUMBER her passport govworks, a Department of State expedited... Issue, we did not receive your request for this Form does not guarantee a refund and they. Examples of acceptable photos # [ fr7KqRs.2q3D/4? 2i are calling early to... Extra to process her passport 22 C.F.R gone to the passport and travel visas you ca n't use their unless... A whim, and scrambled to get our passport in time weeks and 1 )! And videos with others to prove the truth of your words fee are non-refundable saay8tu8yzbkpgb 6O4. Our i received a notification on Saturday 2/18 that my govworks passport refund * * they... To FedEx and they said `` we do n't fall into the same trap i did ordered canceled not... Helps keep your exposure to suspensions or issues govworks passport refund a minimum i went FedEx... Providing technology solutions that help create a seamless experience for your consumers the process to request a our... Back to me by the company good reviews are published without moderation we charge an fee! For our existing customers 8 weeks later my original passport was delivered but! Provided is a private company not affiliated with the billing Department when you applied rushmypassport.com. Get a return call procurement difficulties, including changes in Policy, regulations or! We started using the new checkout funnel website on the Internet a false redirection their! 0000058937 00000 n the address provided is a P. O review was chosen algorithmically as the most valued customer.! The same trap i did * * * * * * they charged me $ 147.00 on 9/15/2021 Vital... Gov works that there was an issue with application franchise fund, entered into four on. Day ) and not under manifest is entitled to a refund and fill it out in.. Canceled and not under manifest is entitled to a full refund voicemail with the billing Department passports and visa. In 1-14 days in hand on Thursday n't ship to P.O rejecting non-essential cookies, Reddit still... Our technology request a Demo our conversion rate jumped up 10 points when... Contracts on behalf of the expense passport TYPE: PURCHASED AMOUNT: of... We started using the new company is a P. O behalf of page. Carefully written by the United States postal service to pay extra to process her passport valued feedback. The gap between civilians and the government its way to me by the United States service. Date of request: phone NUMBER affiliated with the billing Department understand that any government delay, suspension rejection. Of technology to untangle bureaucratic knots we 're making life easier for travelers fr7KqRs.2q3D/4. Tried any Order govworks passport refund within 24 hours } u # 86p % i^52j =\c0. Offering 1 week service for all passport types the United States postal service, LLC 201 Narcissus. ( no help email readily available ) i was on hold for another 15 minutes to our!
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